Terms and Conditions

Mise à jour : 21/07/2026

General Terms and Conditions of Sale

These General Terms and Conditions of Sale (T&Cs) govern the contractual relationships

between Altiaro SAS, operating the website Noctis Cervical specialising in the

sale of cervical ergonomic pillow products, and any consumer customer.

The order is confirmed after customer confirmation and full payment of the price.

A confirmation email is sent automatically. The contract is concluded at the time of

this confirmation.

Prices are displayed in euros inclusive of all taxes (VAT included), excluding delivery charges.

Delivery charges are specified before order validation.

Payment is made by credit card via our secure payment provider Mollie.

Transactions are encrypted (SSL). Altiaro SAS does not retain any banking data.

Orders are dispatched within 2 to 5 working days. Delivery time varies depending on

destination (mainland France: 2-4 days · Europe: 4-8 days). A tracking number

is provided by email.

In accordance with Article L.221-18 of the Consumer Code, the customer has a period of

14 days from receipt of their order to exercise their right of withdrawal, without

having to provide a reason. Return shipping costs are the customer's responsibility.

Reimbursement takes place within 14 days of receipt of the returned product.

All our products benefit from the legal warranty of conformity (2 years) and the

warranty against hidden defects, in accordance with Articles L.217-4 and following of the

Consumer Code and 1641 and following of the Civil Code.

For any questions, complaints or return requests, contact our customer service at

contact@noctis-cervical.fr. We undertake to respond within 48 working hours.

In the event of a dispute not resolved amicably, the customer may resort free of charge to the

competent consumer mediator, in accordance with Article L.612-1 of the Consumer Code.

These T&Cs are subject to French law. In the event of a dispute, French courts

are solely competent.